GENERAL INFORMATION

We have a live inventory system that updates several times a day. The amount in stock will be above the “ADD TO CART”  button. If you need an item with a low inventory number, we suggest you order it. Suppliers everywhere around the world are experiencing shortages.

Unfortunately, we do not have a Backorder system in place. This is to protect you, as we sometimes do not have an accurate date when an Item will be available from Overseas due to worldwide shortages. COVID-19 Shut down many factories and they are now just attempting to catch up to demand.

Your order is immediately put into our fulfillment system after payment. The system will direct the order to the closest warehouse to you that has the item(s) in stock, which may be at multiple warehouses. Your order is packaged and shipped out to the method you selected when checking out.

Yes, via email. Check your inbox for “orders@solarsupplyhouse.com”. Check your spam folder or filters if you do not see it immediately after payment is completed.

Orders placed by 12pm Eastern Time usually ship that same day.

Delivery times depend on your location from the shipping warehouse. In General, Free Shipping method takes 2-7 business days.  We also offer incredible rates for 3 day, 2 day and overnight shipping upgrades.

PRODUCT INFORMATION

Every item we sell is factory new from the original manufacturer. Never any returned items, used or Grey Market.

Each Manufacturer has their own warranties.  We have a 30 day return policy on top of that.

Contact us immediately. We need to follow up to find if the carrier damaged the item. If it is our fault and shipped the wrong item, we will make it right.

Many products are manufactured in Southeast Asia and Mainland China. COVID-19 Shut down most factories. Right now, they are re-opening and ramping up production. That shortage plus 45 days sea freight times means there will be some delays until all inventories are back to normal. Please be patient.

Shipping Information

Any order over $99 qualifies for Free Shipping. This is the entire order, whether it is one item or an entire truckload. The same policy applies to upgraded shipping. If you choose Next Day Air, it’s the one flat rate for the entire order.

This excludes Alaska and Hawaii. Rates to AK and HI are calculated after the order is placed.

We have four shipping warehouses which have different stock. An East Coast location, A South East location, A Midwest location and a California location. Our order system will pick the closest and fastest delivery to your address, depending where stock is located.

Orders placed by 12pm Eastern Time usually ship that same day.

Delivery times depend on your location from the shipping warehouse. In General, Free Shipping method takes 2-7 business days.

We also offer incredible rates for 3 day, 2 day and overnight shipping upgrades.

PAYMENT INFORMATION

As soon as you place your order.

It’s just a list of items you may want to keep track of without having to look them up again. You are not committed to buying anything, it’s just a convenience to help you shop.

Once  your order is shipped,  you  will be emailed a tracking  number which will show via either UPS,  Fed EX or USPS the status of your package and the delivery date.